1. Information we collect through enquiries and service requests
We collect only the personal information needed to respond to your enquiry, arrange courier collection, process a sharpening or regrinding job, and keep clear workshop records. This may include your name, business name, physical address, collection address, contact details, tool list, job notes and any instructions you share about saws, drills or router bits. Where you request training or starter kits, we may also record attendance details and delivery details.
- Enquiry and contact details submitted through our contact page
- Collection and delivery details for courier bookings
- Job details such as tool type, quantities, condition and service history
- Payment and invoice records where applicable
We do not ask for more information than is needed for the job. If you send extra details, we will keep them only where they are relevant to your request.
2. Why we use your personal information
We use personal information to provide our services properly, manage bookings, communicate about jobs, and maintain accurate workshop records. In some cases, we also use your details to provide quotations, follow up on completed work, or confirm courier collection arrangements across Pinetown, Durban, Pietermaritzburg, Johannesburg, Pretoria and Cape Town.
- To respond to enquiries and quote on services
- To collect, receive and return tools safely
- To carry out sharpening, grinding, balance checks and related work
- To issue records, invoices and job references
- To support training, starter kits and aftercare requests
We may also use your information to meet legal, tax and accounting obligations. Where a record must be retained by law we will keep it for the required period, no longer than necessary.
3. How we share information with service providers
We share information only when it is necessary to complete the service or when the law requires it. This may include sharing collection details with a courier partner, or sharing job instructions internally with the technicians and staff who need access to them. Astros Marketing (Pty) Ltd, as operator of this service, may also process information on our behalf for administrative support under strict confidentiality expectations.
- Courier collection coordination and return delivery
- Internal workshop handling by authorised staff only
- Accounting, compliance and record keeping
- Lawful requests from authorities or where required by court order
We do not sell personal information. We do not allow unrelated third parties to use your information for their own marketing purposes.
4. Security of your information and workshop records
We take reasonable technical and organisational steps to protect personal information against loss, unlawful access, alteration or disclosure. Access is limited to staff who need it for their work, including the managing director, operations, training, grinding and courier coordination teams. Files and records are handled with care, and we review access when roles change.
No system is completely risk free, but we work to keep information accurate, up to date and protected. If you notice that your details are incorrect, please let us know so we can correct them. We may need proof of identity before making a change, for your own protection.
5. Your rights under POPIA
You have rights in relation to your personal information and may ask us to confirm whether we hold it, correct it, delete it where lawful, or object to certain processing. You may also withdraw consent where consent was the basis for the processing, subject to legal or contractual limits. We will respond within a reasonable time and in line with POPIA.
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Object to certain forms of processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator if needed
If you make a request, we may need enough detail to identify you and locate the relevant record. This helps us handle the matter accuratey and securely.
6. Cookies, site use and technical data
When you use our website, basic technical information may be collected to help the site function and to understand how visitors use the enquiry page. This can include your browser type, device information, general location by region, and pages visited. We use this information for security, troubleshooting and to improve how the site works for visitors in South Africa.
- Essential cookies for basic site operation
- Usage data for performance and troubleshooting
- Security logs to detect misuse or failed submissions
You can control cookies through your browser settings, although some parts of the site may not work properly if essential cookies are blocked.
7. Retention, changes to this policy and contact
We keep personal information only for as long as needed for the purpose for which it was collected, unless a longer retention period is required by law. We may update this policy from time to time to reflect changes in our services, the law, or our internal processes. The updated version will apply once published on the site.
If you have questions about this policy, or want to exercise your rights under POPIA, please use the enquiry form on our contact page. We will review your request and respond as soon as reasonably possible.
CutTool Sharpening is based in Pinetown, KwaZulu-Natal and serves clients across South Africa through direct workshop handling and courier collection.